What are emotional support services?
For many people, a cancer diagnosis will mean dealing with a wide range of emotions. Finding ways to manage your reactions and feelings is important to your physical and emotional wellbeing. There are a range of organisations offering professional advice and support programs for you and your family and friends.
Read more about the emotional impact of cancer
Support for you
Managing the emotional impact of cancer can be challenging. Whether you are the one diagnosed, or someone close to you, it is natural to have many different thoughts and feelings. Some feelings may pass or lessen with time, while others might last longer.
Finding the right support at the right time can make a difference, but it can be difficult to work out what you need when facing day to day challenges. Call 13 11 20 and speak with one of our cancer nurses; together you can work out the best support. You can also email them at askanurse@cancervic.org.au. To speak with a nurse through an interpreter, call 13 14 50 and ask to speak to Cancer Council.
Questions to ask about this service
When looking at a service it is important to ask questions about how the service works before you decide to engage with them. Below is a list of questions you might like to ask when enquiring about a service.
Am I eligible?
Some services have specific criteria that a person must meet before they are able to use a service, for example location, means testing or a specific cancer type. It is important to know if you are eligible to access a service right from the start.
Do I need a referral?
Some services require a referral from your specialist, GP or a social worker. This helps to make sure that the right patients are being connected with the right services. It’s a good idea to ask if a referral is needed and if so, exactly what type of referral the service requires.
How much will this cost me?
Some services are free, and some come at a cost. At a time when people should be focused on their treatment and recovery, the cost of cancer can be a source of stress and worry for many. It’s a good idea to ask about the fees attached to a service and if there are any subsidies or benefits you might be eligible for before committing to the service. It’s important to know that you are within your rights to ask about the cost of a service or treatment before agreeing to take part. For more information you can visit cancer and your finances.
Is there a wait time?
Sometimes demand for a service is high which can cause wait times. You might find it helpful to ask if there are any wait times for the services you are looking at, especially if you require support as soon as possible.
What services do you offer?
Some organisations provide a range of services for people affected by cancer, their family, friends and carers. It is a good idea to ask about exactly what services are available to you.
Health professionals you might see
When you visit a service there are a range of health professionals you may see. There could also be other health professionals you see at this service that are not included below.
Counsellor
Counsellors can listen to what is going on in your life and offer strategies for dealing with issues you are facing. They do not need to have any qualifications to practise, although many do, so it’s a good idea to check before making an appointment.
Mental health nurse
The role of a mental health nurse includes assessing people, giving medicines and assisting in behaviour modification programs. They must be a registered nurse who has completed further study in mental health nursing.
Psychiatrist
A psychiatrist is a trained medical doctor who specialises in the diagnosis, treatment and prevention of mental illness. As well as providing psychological support and discussing issues with patients, a psychiatrist may prescribe medicines to help manage a range of emotional conditions. You need a referral from your GP to see a psychiatrist.
Psychologist
Psychologists use evidence-based strategies to help you manage emotional conditions, usually in the long term. A registered psychologist must complete four years of psychology at undergraduate level, followed by either postgraduate studies in clinical or health psychology or two years of supervised clinical practice.
Social worker
Links you to support services and helps you with emotional, practical and financial issues.
Faith based community organisations
Many faith-based community organisations provide services, including counselling, to support the health and wellbeing of you and your family. Many organisations provide support regardless of circumstances, culture, beliefs or faith. Contact your local organisation to find out what support they offer.
More information
Search for a service