Support and information directory

Thursday 1 October, 2015

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A wide range of organisations and health professionals can help you manage the financial impact of cancer.

Financial help

Financial Counselling Australia

Information about financial counselling and help to find a counsellor 

1800 007 007 | financialcounsellingaustralia.org.au or debtselfhelp.org.au

MoneySmart

Free financial tips and safety checks from the Australian Securities and Investments Commission (ASIC)

1300 300 630 | moneysmart.gov.au

Financial Information Service (FIS)

Free, confidential service from the Department of Human Services to help with investment and financial decisions

132 300 (say ‘Financial Information Service’) | humanservices.gov.au (type ‘FIS’ in the search box)

Financial Planning Association of Australia (FPA)

Information about financial planning and help to find a financial planner

1300 626 393 | fpa.com.au

Cancer Council Pro Bono Program

Program that can connect you with a financial planner or accountant; free assistance for eligible clients

13 11 20 | See legal and financial assistance

Government benefits

Department of Human Services

Includes Centrelink and Medicare; financial support for people in need

132 717 (Centrelink)132 011 (Medicare) | humanservices.gov.au

Pharmaceutical Benefits Scheme (PBS)

Help with cost of prescription medicines

1800 020 613 | pbs.gov.au

Bankruptcy

Australian Financial Security Authority (AFSA)

Information about bankruptcy and personal insolvency agreements

1300 364 785 | afsa.gov.au

Dispute resolution

Financial Ombudsman Service (FOS)

Free, independent service for resolving disputes with financial services

1800 367 287 | fos.org.au

Credit and Investments Ombudsman (CIO)

Free, independent service for resolving disputes with financial services

1800 138 422 | cio.org.au

Telecommunications Industry Ombudsman (TIO)

National independent dispute resolution scheme for complaints about phone or internet services

1800 062 058 | tio.com.au

Legal advice

National Association of Community Legal Centres (NACLC)

The peak national body for Australia’s community legal centres, which provide free legal services

02 9264 9595 | naclc.org.au

Cancer Council Pro Bono Program

Program that can connect you with a lawyer if you need legal advice; free assistance for eligible clients

13 11 20 | See legal and financial assistance

No Interest Loan Schemes

NILS - Good Shepherd Microfinance

Information about NILS providers

13 NILS (13 64 57) | nils.com.au

Taxation

Australian Taxation Office

Tax information

13 28 65 | ato.gov.au


Reviewed by: Sarah Penman, National Pro Bono Manager, Cancer Council; Mary Bairstow, Senior Social Worker, Cancer Centre, Fiona Stanley Hospital, South Metropolitan Health Service, WA; Catherine Beavan, Consumer; Jeanne Potts, 13 11 20 Consultant, Cancer Council Victoria, VIC; Alka Bisen, Financial Counsellor and Project Coordinator – Financial Assistance Services, Cancer Council NSW, NSW; Rebecca Wu, Associate, and Brenton Priestley, Senior Associate, Minter Ellison Lawyers, SA; Robert Simon, Technical Strategy Manager, AMP Advice – TapIn and Technical Capability, AMP Advice – Channel Services. We acknowledge the contribution of Louisa Fitz-Gerald, writer of the first edition of this booklet.

Phone

Can’t find what you’re looking for?

Call 13 11 20 13 11 20 to speak with an experienced cancer nurse or email a nurse here. To speak with a nurse through an interpreter, call 13 14 50 13 14 50.

Contact a cancer nurse