Support and information directory

Thursday 1 October, 2015

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A wide range of organisations and health professionals can help you manage the financial impact of cancer.

Financial help

Financial Counselling Australia

Information about financial counselling and help to find a counsellor 

1800 007 007 | financialcounsellingaustralia.org.au or debtselfhelp.org.au

MoneySmart

Free financial tips and safety checks from the Australian Securities and Investments Commission (ASIC)

1300 300 630 | moneysmart.gov.au

Financial Information Service (FIS)

Free, confidential service from the Department of Human Services to help with investment and financial decisions

132 300 (say ‘Financial Information Service’) | humanservices.gov.au (type ‘FIS’ in the search box)

Financial Planning Association of Australia (FPA)

Information about financial planning and help to find a financial planner

1300 626 393 | fpa.com.au

Cancer Council Pro Bono Program

Program that can connect you with a financial planner or accountant; free assistance for eligible clients

13 11 20 | See legal and financial assistance

Government benefits

Department of Human Services

Includes Centrelink and Medicare; financial support for people in need

132 717 (Centrelink)132 011 (Medicare) | humanservices.gov.au

Pharmaceutical Benefits Scheme (PBS)

Help with cost of prescription medicines

1800 020 613 | pbs.gov.au

Bankruptcy

Australian Financial Security Authority (AFSA)

Information about bankruptcy and personal insolvency agreements

1300 364 785 | afsa.gov.au

Dispute resolution

Financial Ombudsman Service (FOS)

Free, independent service for resolving disputes with financial services

1800 367 287 | fos.org.au

Credit and Investments Ombudsman (CIO)

Free, independent service for resolving disputes with financial services

1800 138 422 | cio.org.au

Telecommunications Industry Ombudsman (TIO)

National independent dispute resolution scheme for complaints about phone or internet services

1800 062 058 | tio.com.au

Legal advice

National Association of Community Legal Centres (NACLC)

The peak national body for Australia’s community legal centres, which provide free legal services

02 9264 9595 | naclc.org.au

Cancer Council Pro Bono Program

Program that can connect you with a lawyer if you need legal advice; free assistance for eligible clients

13 11 20 | See legal and financial assistance

No Interest Loan Schemes

NILS - Good Shepherd Microfinance

Information about NILS providers

13 NILS (13 64 57) | nils.com.au

Taxation

Australian Taxation Office

Tax information

13 28 65 | ato.gov.au


Reviewed by: Sarah Penman, National Pro Bono Manager, Cancer Council; Mary Bairstow, Senior Social Worker, Cancer Centre, Fiona Stanley Hospital, South Metropolitan Health Service, WA; Catherine Beavan, Consumer; Jeanne Potts, 13 11 20 Consultant, Cancer Council Victoria, VIC; Alka Bisen, Financial Counsellor and Project Coordinator – Financial Assistance Services, Cancer Council NSW, NSW; Rebecca Wu, Associate, and Brenton Priestley, Senior Associate, Minter Ellison Lawyers, SA; Robert Simon, Technical Strategy Manager, AMP Advice – TapIn and Technical Capability, AMP Advice – Channel Services. We acknowledge the contribution of Louisa Fitz-Gerald, writer of the first edition of this booklet.

Updated: 01 Oct, 2015