Volunteer Fundraising Customer Service Assistant

The Supporters' Hotline, located in events, is the first point of contact for all fundraising enquiries. A team of over 40 volunteers answer approximately 25,000 calls per year. This role provides an opportunity to develop your customer service skills through the taking of inbound calls to the Cancer Council's telephone service - Supporters' Hotline and making outbound calls to our existing supporters and completing varied administrative tasks for fundraising teams.

To apply and be considered for the volunteer role you will need:

• Ability to speak confidently to a variety of people on the telephone
• Excellent listening and communication skills
• Good attention to detail and organisational skills
• Comfortable working in a busy environment
• Able to work independently and be part of a team
• Able to commit to a weekly shift for a six-month period
• Ability to take direction and to apply instructions to a variety of tasks
• Experience with computers is preferred but not essential

The Volunteer Fundraising Customer Service Assistant would be required to work from 9.00 am-4.00 pm. There is flexibility on what day of the week is worked, however, at this stage we need volunteers to work on Tuesday or Wednesday.

A minimum of six months commitment would be preferable.

How to apply:

Please view the role description and send the application form to:

The Volunteer Recruitment Coordinator
The Cancer Council Victoria
1 Rathdowne Street
Carlton Vic 3053

Fax: 9635 5430

Email: volrecruit@cancervic.org.au