Phone support

A woman talks on the telephoneCancer Council 13 11 20

Lines are open Monday to Friday, 9am to 5pm and staffed by experienced cancer nurses with oncology qualifications. Although we can't give individual medical advice, we can talk about the effects of specific types of cancer and explain what will happen during processes like chemotherapy, radiotherapy or other cancer treatments.

Holiday season hours

Friday 23 December 9am - 3pm
Monday 26 December Closed
Tuesday 27 December Closed
Wednesday 28 January 9am - 3pm
Thursday 29 December 9am - 3pm
Friday 30 January 9am - 3pm
Monday 2 January Closed

Our voicemail service will operate on the days we are closed. Callers can leave their name and phone number and a Cancer Council health professional will return the call on the next working day. To speak to a Cancer Council health professional in your own language call 13 14 50. 

Other support services available: 

Lifeline 13 11 14 (24 hour service)
Grief Line 9596 7799 (12pm - 3am)
Online support Cancer Council Online Community
Carers Victoria 1800 052 222 
Your local GP

Making connections

Using a unique database of resources, our helpline staff can connect callers with cancer support groups and other community resources. Each contact is confidential and calls can be anonymous.

Information is also available on cancer prevention and early detection, including related Cancer Council programs. Teachers and students can access resources for schools and employers can access resources for education in the workplace.

Health professionals also call 13 11 20 to stay up to date.


Support in your language

Talk confidentially to a cancer nurse or a Quitline advisor with the help of an interpreter.

Cancer Connect

Connect with a volunteer who's been through what you're experiencing.

Phone support groups

Can't travel for support? Talk to others in a group teleconference.

Intimacy counselling after cancer

Concerned about body image, intimacy, sexual confidence or relationships after cancer? We can help.

Updated: 08 Dec, 2016