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National Relay Service

The National Relay Service (NRS) can help individuals who are deaf, or find it hard hearing or speaking with people who use a phone.A call through the NRS lets you communicate with a hearing person who is using a phone even if you can't hear or don't use your voice. The NRS has specially trained staff called Relay Officers who help with every call. Depending on the type of call, a Relay Officer will change voice to text or text to voice, and AUSLAN to English or English to AUSLAN.

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Last updated: Friday, 19 August 2022