Supporting you over the Holiday Season

Monday 18 December, 2017

Katherine Lane, Nurse Manager at Cancer Council Victoria, encouraged anyone needing support to speak with those close to them or call Cancer Council 13 11 20. Katherine says “Cancer Council 13 11 20 cancer nurses receive hundreds of calls from people affected by cancer during the summer holidays. We speak to people who may be worried that their feelings and emotions may dampen the celebrations for others or that they may experience frustrating delays in appointments, treatments and results over this period.”

“An increasing number of people are seeking peer support through online forums to connect with others and can relate to what they are experiencing. This can be particularly important over this time of year.”

The online forum is designed to complement existing Cancer Council information and support services, connecting people with each other in real time, regardless of when they seek information. “What’s most appealing about the platform is its accessibility – it’s available 24/7 and from any online device. There are closed groups for sensitive issues and the entire website is moderated and community managed by qualified health professionals,” Ms Lane said.

Cancer Council Online Community: Interesting facts and figures

During this period last year (December 2016), there were 17,310 visits to the Cancer Council Online Community. 4,050 people either read the chats online or participated in a chat and 3,891 discussions were held.

We encourage anyone needing practical tips, reliable information and support over the holiday season to call  Cancer Council 13 11 20 and speak to one of our experienced and understanding cancer health professionals. All calls are confidential and support is just a phone call away, regardless of where you live across the state. To speak with a cancer health professional in your own language call 13 14 50.

13 11 20 hours over the holiday season

  • Monday 25 December: Closed
  • Tuesday 26 December: Closed
  • Wednesday 27 December: 10am - 6pm
  • Thursday 28 December: 10am - 6pm
  • Friday 29 December:  10am - 6pm
  • Monday 1 January: Closed

The voicemail service will operate on the days we are closed. Callers can leave their name and phone number and a Cancer Council health professional will return your call on the next working day.

Other support services and resources available: 

Keep reading

How we helped in 2017
How we helped in 2017

Introducing a new-look Cancer Council Victoria website
Introducing a new-look Cancer Council Victoria website

A conversation with Clem, 13 11 20 Cancer Nurse
A conversation with Clem, 13 11 20 Cancer Nurse

Special occasions and celebrations fact sheet
Special occasions and celebrations fact sheet

Five SunSmart refresher tips for summer
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