Retail Project Officer (FCD.55)

Thursday 15 June, 2017
  • Support the effective operation and service coordination of the Retail Program
  •  Are you a multi-tasker seeking a new challenge?
  • Full time permanent position - St Kilda Road, Melbourne

About your environment

Cancer Council Victoria has been leading efforts against cancer since 1936 through world leading research, prevention, support and advocacy programs. The Fundraising and Communications Division (FCD) is responsible for ensuring that Cancer Council maintains a visible, engaging presence in the community; and to inspire and activate support from the Victorian public. The Retail Services Program Team provides our donors and the general public with high quality sun protective products, through the operation of one retail store, a direct mail/phone/fax order service and online store.

About your opportunity

We are seeking a Retail Project Officer to join the hardworking Retail Services team. Reporting to the Retail Operations Coordinator, your role is to:

  • Coordinate all aspects of stock control including monitoring stock status and stock discrepancies
  • Complete routine financial recording, ensuring accuracy, quality and integrity of all data
  • Work closely with the Warehouse team to ensure that orders are delivered within agreed Service Level Agreements
  • Receive and respond to customer enquiries via phone or written correspondence
  • Process orders and payments for internal and external customers.

All about you

We are looking for someone with:

  • Demonstrated experience working in a customer service role
  • Demonstrated administrative experience with a sound understanding of financial tracking and monitoring
  • Strong customer service focus with excellent organisation skills and the ability to prioritise tasks effectively - be able to demonstrate flexibility in the face of changing priorities
  • A mature and methodical approach
  • Exposure to the operations of an online business would be advantageous.

What we can offer you

This full-time permanent position and provides a salary within range $49,135 - $54,181 pa plus superannuation, annual leave loading and the benefits of not-for-profit salary packaging and a meal entertainment card. We also offer a flexible and friendly work environment, social and wellbeing activities and a location close to public transport.

To apply and for more info

Aboriginal and/or Torres Strait Islander Peoples are encouraged to apply.


To apply for this opportunity download a Position Description and the Key Selection Criteria and forward your full application (resume, cover letter and completed Key Selection Criteria document) to hr@cancervic.org.au . For more information contact Alice Lai on (03) 9514 6510.

Cancer Council will only make contact with applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries.

All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, and a National Police Check.

Applications close Sunday 25 June 2017.


This is a readvertised role. Previous applications will be considered and need not reapply.

Updated: 15 Jun, 2017